Last Updated: October 2026

Privacy Policy

Reliance Air Services Inc. respects your privacy. This privacy policy explains what personal information we collect through our website, by phone and in person, how we use and share it, and the choices you have.

Call (941) 417-4848 Book Online

Information We Collect

Information you give us

Contact details: name, phone number, email address and service address.
Service details: information about your HVAC equipment, comfort needs and service history.
Payment information: billing details, processed through secure third-party payment providers.
Communications: messages, feedback and reviews you send us.
Financing applications: information our lending partners require when you apply for financing.

Information collected automatically

Device data such as browser type, operating system, screen size and device identifiers.
Usage data such as pages visited, time on site, links clicked and referring pages.
Approximate location based on IP address, used to route service requests.
Cookie and analytics identifiers, described below.

We do not collect Social Security numbers, driver's license numbers or biometric data through this website. Sensitive financial details are handled by our payment and financing partners.

How We Use Your Information

To schedule, dispatch and complete repairs, installations and maintenance visits.
To prepare quotes, estimates, invoices and service records.
To answer questions you send by web form, chat, phone or email.
To send appointment reminders, service follow-ups and Reliance Air Club membership messages.
To process payments and financing applications through our partners.
To improve our website's content and performance based on how it is used.
To send promotions, seasonal tips and specials, only with your consent; you can opt out at any time.
To meet legal, licensing and warranty registration requirements.

We do not sell your personal information, and we do not rent or trade it to marketers, data brokers or unrelated third parties. We share it only when needed to provide our services or meet legal obligations, with:

Service providers that help us run the business, such as Housecall Pro for scheduling and dispatch, plus CRM and email tools.
Financing partners (GreenSky, FTL Finance and Wisetack) when you apply for financing.
Equipment manufacturers, to register warranties on equipment we install.
Analytics providers, to measure website performance.
Payment processors that handle card transactions securely.
Legal authorities, when required by law or to protect the safety of customers and employees.

Third-Party Services Used on This Website

Several features of this site are provided by outside companies, which may collect information under their own privacy policies.

Google Analytics

Measures site traffic and how visitors use our pages.

Microsoft Clarity

Captures how visitors interact with pages, such as clicks and scrolling, so we can improve usability.

Vendasta

Powers our contact form and web chat, receiving the details you type into them.

Housecall Pro

Handles online booking and the customer portal for scheduling and invoices.

Elfsight

Displays our Google reviews widget on the reviews page.

Google Maps

Embedded maps showing our office location and service area.

Cookies, Security and Other Practices

Cookies

We use essential cookies so forms, security and navigation work; analytics cookies to learn which content is useful; and preference cookies to remember settings such as your service area. Advertising cookies, such as those from Google Ads or Meta, are set only with your consent. You can block or delete cookies in your browser settings, though some features, such as forms, may not work properly without them.

Data security

We use reasonable administrative, technical and physical safeguards, including HTTPS encryption, restricted employee access, strong passwords and multi-factor authentication on key systems, PCI-compliant payment processing and periodic vendor reviews. No internet transmission is completely secure, so please contact us right away if you suspect unauthorized access.

Children's privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13 and will delete it promptly if we learn we have.

Links to other sites

Links to manufacturers, lenders, social media and other sites are governed by those sites' privacy policies, not ours.

Your Privacy Rights

Depending on where you live, you may have the rights below. We honor reasonable requests and respond within 30 days.

Access a copy of the personal information we hold
Correct inaccurate or outdated information
Request deletion, subject to legal retention rules
Opt out of marketing emails and texts
Receive your data in a portable, machine-readable format
Exercise these rights without being denied service or charged more

Text Messages, Policy Changes and Contact

SMS and calls

By giving us your phone number, you agree to receive service-related calls and texts, such as appointment confirmations, dispatch updates and review requests. Promotional texts are sent only with a separate opt-in. Message frequency varies and carrier message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Numbers collected for SMS consent are used only for the purposes you agreed to.

Updates to this policy

We may revise this policy as our practices, technology or legal requirements change. The date at the top shows the latest revision, and material changes will be announced on the website or by email where appropriate. Continuing to use our services after an update means you accept the revised policy.

Contact us

To ask a question or make a privacy request, call (941) 417-4848, email xavier@relianceairservices.com, write to 8251 15th Street East, Sarasota, FL 34243, or use our contact page. Office hours are Monday to Friday, 9 AM to 5 PM.

Common Questions

Privacy Policy — FAQs

Does Reliance Air Services sell my personal information?

No. We do not sell, rent or trade personal information to marketers, data brokers or unrelated third parties. We share information only with the service providers, financing partners, manufacturers and authorities described in this policy, and only as needed to serve you or meet legal obligations.

How do I stop marketing messages?

Reply STOP to any text message, use the unsubscribe link in any marketing email, or call (941) 417-4848 and ask to be removed. Opting out of marketing does not stop service messages such as appointment confirmations, which we need to send to complete your service.

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